Policy and Procedures

A Black Orchid Legacy LLC 

Series BLACK ORCHD TRANSPORT AND MORTUARY SERVICES

Transportation, Preparation and Handling of Deceased Human Remains

 Policies and Procedures

• Each deceased loved one shall be treated with dignity and respect. 

• Proper verbiage will be used when speaking to family or facility staff

• Proper identification shall be made at each facility at the time of the removal whether through the official hospital band or facility staff member that confirms the identity of the loved one.

• Black Orchid Transport will place an identification band on each person’s ankle at the first point of contact with the correct name written with permanent marker on the band and the date of transfer. If ankle is unavailable, the Identification band will be placed on the wrist. If the loved one is placed in a body bag, a tag will be affixed to the body bag as well.

• During transport, the only stops made will be for gas if needed.

• Each call will be responded to in an efficient and time sensitive manor. 

• Before and after each transport, the equipment will be wiped and disinfected with antimicrobial hospital grade chemical to assure a clean and proper transport.

• Response times: If responding to call from the home base in Waco, within 20 minutes, Black Orchid will be dressed and in the vehicle. In the event Black Orchid is out assisting another family or on personal business, the response time will be relayed to the requestor and If Black Orchid can make the call the response will be swift and efficient.

• Black Orchid will make each transport in business professional attire and the interactions with the deceased loved one and staff or anyone in contact, will be in a professional manor. 

• The transportation of more than one loved one  at the same time, will only take place for the same company if requested and approved by management otherwise, only a one person transport per trip will be occurring.

• If additional staff is needed for transport, these individuals will be trained and of good repour to assist in cases of extreme weight.

• As long as proper communication is made by the requesting agency, Black Orchid will accommodate any specific requirements by the requestor regarding transport or body preparations.

• Each embalming procedure will be done in a proper way to ensure minimal additional procedures needed by the performing Funeral Home. 

• If any additional procedures are needed, Black Orchid will effectively communicate this to the performing funeral home.

• For any cosmetic work or hair, a proper photo or description shall be requested in order to ensure the family is satisfied with the work. ( Black Orchid will not be responsible for any makeup that is smudged off do to loving or touching. 

• Please provide detailed instruction so Black Orchid may take care of your family in the most professional way. 

• Black Orchid will have the deceased loved one to the service 2hrs before a Chapel or Church service or 1hr before a graveside service unless further instruction is given.

•  If an overnight stay is required, Black Orchid will request for performing funeral home to arrange overnight accommodations at a mortuary or funeral home to assure top safety of the deceased loved one. 

At Black Orchid, our ultimate goal is to provide outstanding service and a smooth, seamless interaction with our clients. We're committed to doing everything in our power to ease the burden on families and funeral homes during this difficult time. If there's anything we can do to assist you, please don't hesitate to let us know.

-Sherri Evans, Jr.